Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure seamless IT processes on-site, support Windows workstations, resolve issues, and manage hardware while providing customer support.
Job Technologies
Your role in the team
As an IT Field Engineer, you are the interface between IT and the people on-site.
They ensure that our colleagues at all locations in Vienna can work reliably.
Your work enables smooth operations and thus provides direct support for people who rely on our services.
- On-site support and workstation management: You oversee the setup and operation of workstations (Windows, Thin Clients) within our Citrix system environment and ensure a stable and high-performance IT environment at our locations.
- Incident Management and Troubleshooting: You analyze and resolve hardware and software issues on-site or remotely and assist with technical and professional problem analysis.
- Hardware and Device Management: You are responsible for the installation, configuration, and management of our client hardware as well as the operation and support of video conferencing systems.
- Service responsibility and quality assurance: You take responsibility for selected IT services and actively contribute to the development and stability of our services.
- Collaboration and Customer Contact: You are the point of contact for our internal clients, providing advice on technical questions, and working closely with internal teams as well as external partners.
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Our expectations of you
Education
- You have completed IT training or relevant professional experience in the IT field.
Qualifications
You know that functioning IT in the health and social sectors has a direct impact on the daily lives of many people.
You work solution-oriented and value direct contact with clients.
- You think in a solution-oriented manner, enjoy working in a team, and combine clear communication with a service-oriented approach in direct contact with users.
Experience
- You bring experience in IT support, ideally with on-site support or in field service.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Wiener Sozialdienste
Die Wiener Sozialdienste sind ein gemeinnütziger Verein, der unter dem Motto „gemeinsam für Menschen“ im Auftrag der Stadt Wien soziale Dienste durchführt
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Field Engineer
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
