Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Graz
- Working Model
- Onsite
Job Technologies
Your role in the team
- Support for a dedicated part of our customers from German-speaking countries as a single point of contact for all inquiries relating to our software products imc Learning Suite, imc Content Studio and imc Process Guide
- Acceptance, prioritization, processing, documentation and completion of all service requests in our ticket system (Jira)
- Support and advice for our customers with questions about the use and configuration of our software solutions
- Initial analysis of reported malfunctions and software errors
- Planning and coordination of patch deliveries
- Creation and maintenance of entries in our knowledge database
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Our expectations of you
Education
- Completed vocational training or successful completion of studies
Qualifications
- Enjoy using and communicating complex software and solving customer inquiries as a team
- Good ability to express yourself in German and English
- Ideally, previous knowledge of SQL, HTML, XML, CSS, Java, or web hosting
Experience
- First professional experience, preferably in support or a similar role with customer contact
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Graz
Steiermark
Austria
This is your employer
imc - information multimedia communication AG
Graz, Saarbrücken
We at imc are redefining learning – by changing the way we learn. Experts in the fields of strategy, technology and e-learning content work hand in hand to provide holistic and customised e-learning solutions – worldwide.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level 3rd Level Software Support
- Location
- Graz
- Working Model
- Onsite
