Job
- Level
- Lead
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jenbach
- Working Model
- Onsite
Your role in the team
- Comprehensive fault reporting and repair via telephone/system and remote data transmission using the existing database system (timely recording of a technical problem, clear and unambiguous description of the problem)
- Forwarding a clearly defined and structured problem description taking into account the customer and technician perspective for further troubleshooting by the service organization
- If a technician is required, the system will assign the technician to the customer service department in the region
- Independent coordination of on-call service technicians outside of business hours
- Optimize the troubleshooting rate through immediate access to engine data and alarms (MyPlant)
- Supporting the teams involved by providing feedback from service technicians, partners, third-party companies and customers
- Support for proactive monitoring (MyPlant) of specific plants
- Regular preparation and collection of data on emerging problems
- Control software error analysis and implementation of necessary changes to correct errors
- Participation in shift and on-call duties
- Proactive collaboration with the necessary departments to solve technical problems
- Independently identifying training needs to ensure up-to-date knowledge of products, systems and processes
- Ensuring compliance with EHS and compliance policies
- Completion of other unspecified technical support tasks as required
- Taking over service assignments when required
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Our expectations of you
Education
- Completed training in the electrical engineering and/or mechanical field (e.g. apprenticeship, HTL)
- Academic training in technical field advantageous
Qualifications
- Strong analytical skills, problem-solving skills and a clear view of necessary prioritization in terms of the customer problem
- Ability to communicate technical contexts transparently and understandably in conversation
- Very good communication skills and ability to work in a team
- Strong customer focus (internal & external)
- High degree of resilience & flexibility
- Very good IT knowledge (ERP systems, databases, MS office)
- Willingness to travel on business in the assigned region (up to 30%)
- Very good knowledge of German and English
Experience
- Several years of experience in the commissioning of combustion engines and/or control software
- Experience with Jenbacher gas engines preferred (ideally complete training record on Jenbacher products (Level 2 certified)
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Jenbach
6200 Tirol
Austria
This is your employer
Innio
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Lead Technical Support Specialist
- Location
- Jenbach
- Working Model
- Onsite
