Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Graz, Vienna, Eisenstadt
- Working Model
- Hybrid, Onsite
AI Summary
In this position, you monitor the 2nd level support, analyze incidents, create knowledge articles, and optimize processes in incident and problem management. You will also handle service desk requests and inform the team about system statuses.
Job Technologies
Your role in the team
- Responsibility for the operational Incident Management process in 2nd Level Support.
- Information Management - Content review & technical analysis of incidents as well as creation & maintenance of knowledge articles.
- Ownership, recording & reporting of tickets in the problem management process.
- Event Management - Monitoring, maintenance & optimization of the system as well as proactive problem management.
- Handling a wide range of Service Desk requests such as user management, permission management, workflow adjustments, and more.
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Our expectations of you
Education
- Technical education and/or several years of experience in IT support.
Qualifications
- Ability to understand, explain, and document contexts and business processes.
- Analytical thinking & fault analysis skills for quickly narrowing down error patterns and identifying root causes.
- Strong communication skills & team spirit in an agile setup as well as cross-departmental collaboration.
- Goal-oriented, independent work with a high quality awareness.
- Enthusiasm for new technologies as well as a high willingness to learn.
- Good German and English skills in spoken and written form.
- Ideally, know-how in the monitoring environment with modern technologies such as Grafana, Prometheus, etc.
Experience
- Experience with the Atlassian product suite (Jira, Confluence) is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Graz
Steiermark
Austria
Location Eisenstadt
7000 Burgenland
Austria
Location Vienna
Austria
This is your employer
Jobworld KG
Jobworld GmbH acts as a reliable partner for leading companies in the sectors of Pharma, IT, Construction, Energy, Sales & Consulting, and Media. It specializes in recruiting top professionals and is also active in Europe and Asia.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter // IT Operator
- Salary
- from 3.500 € Gross/Month
- Location
- Graz, Vienna, Eisenstadt
- Working Model
- Hybrid, Onsite
