Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.303 € Gross/Month
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will remotely support our customers, handle technical inquiries, optimize parking systems, and assist with product launches and installations as part of a team. Flexibility and communication skills are key.
Your role in the team
- Technical Support with foresight: You will remotely support our customers and ensure that their parking systems operate reliably - from the city center to the airport.
- Ensure Service Quality: You handle technical inquiries in accordance with the contractually agreed response times (SLA) and actively contribute to improving our Remote Resolution Time.
- Advising clients: You identify optimization potentials and support the implementation of new products and solutions.
- Living teamwork: You work closely with the 2nd-level support, field service, and our partners - and also contribute your expertise to installations and upgrades.
- Take responsibility: You help to increase our service revenues, reduce travel costs, and continuously improve processes.
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Our expectations of you
Education
- A higher technical education (HTL, technical apprenticeship, or similar) and ideally some initial experience in technical customer support.
Qualifications
- Basic IT knowledge, technical understanding, and interest in new technologies.
- Excellent communication skills - you can convey technical content understandably.
- Independent and reliable work ethic, high flexibility, and team spirit.
- Empathy for clients and a solution-oriented approach.
- German at native speaker level, English confidently spoken and written (at least C1).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Brunn am Gebirge
2345 Niederösterreich
Austria
Topics that you deal with on the job
This is your employer
ASSA ABLOY
ASSA ABLOY ist der weltweit führende Hersteller und Lieferant von Schließlösungen und Sicherheitssystemen, die den hohen Ansprüchen der Kunden an Sicherheit, Schutz und Benutzerfreundlichkeit gerecht werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
System Technician - Parking & Mobility Solutions
- Salary
- from 2.303 € Gross/Month
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
