Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.450 to 55.300€ Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently analyze and resolve support cases in the production environment, handle technical inquiries, and contribute to stable operations through monitoring and process documentation using tools like Jira and Kibana.
Job Technologies
Your role in the team
- Independent analysis and resolution of support cases.
- Analysis and resolution of technical inquiries in the production environment of the SalesWorkplace – including log analysis with Kibana, ticket handling in Jira, and close collaboration with requirement engineers as well as business units.
- Direct contact with Key Account Managers and dealers – especially for VU3-specific issues in Austria.
- Contributing to stable operations through monitoring, proactive system observation, and the continuous development of our dashboards and alerting systems.
- Responsibility for release and patch management – including prioritization of error patterns, communication with stakeholders, and structured coordination.
- Documentation of standard processes in knowledge bases and active further development of our workflows – technically as well as procedurally.
- Development opportunities in the areas of automation, monitoring/observability, or through taking on own specialized topics.
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Our expectations of you
Education
- You have completed an IT apprenticeship (HTL, HAK with a focus on IT, apprenticeship, or similar practical experience in technical support or IT operations.
Qualifications
- You are technically proficient, enjoy working solution-oriented, and can quickly find your way around even in more complex system landscapes.
- You enjoy working with people and communicate clearly and friendly – in German and also in English.
- You maintain an overview even in stressful situations and work in a structured, independent, and conscientious manner.
Experience
- You have experience with tools such as Jira, Confluence, or Kibana – or you are motivated to quickly familiarize yourself with new tools.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Job Locations
Location Salzburg
Louise-Piëch-Straße 2
5020 Salzburg
Austria
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Porsche Holding GmbH
Salzburg
The Porsche Holding Salzburg is the largest automotive trader in Europe, active in 21 European countries as well as South America and China.
Description
- Founding year
- 1949
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Support & Operations Specialist
- Salary
- 44.450 to 55.300€ Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
