Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you serve as the main point of contact for technical support, handling 2nd level service requests, optimizing processes, and documenting incidents to ensure compliance with SLAs.
Job Technologies
Your role in the team
- Central contact point for customers and employees in need of technical support.
- Efficient processing and prioritization of service requests within the scope of 2nd level support.
- Collaboration with the delivery teams to effectively resolve disruptions and ensure coordinated problem-solving.
- Ensuring compliance with existing Service Level Agreements (SLAs) to guarantee the quality and reliability of the services offered.
- Documentation of outages, changes, and maintenance windows to ensure transparency and traceability.
- Design and implementation of improvements to the Service Desk process to enhance efficiency and customer satisfaction.
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Our expectations of you
Education
- Solid education with a focus on IT and/or relevant professional experience in the IT industry.
Qualifications
- Interest in mobility services and curiosity about future technologies.
- The desire to make Vienna climate-fit for the future together with the Vienna City Waste Management Group.
Experience
- Experience in Service Desk and troubleshooting (e.g., based on log files).
- Initial experience with agile development or continuous integration tools, JIRA Service Desk, and Confluence; SQL knowledge in databases is advantageous.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
4.4Workingconditions
4.1Engineering
3.6Career Growth
4.5
IT Support Engineer
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
