Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jenbach
- Working Model
- Onsite
Job Summary
In this role, you diagnose and resolve technical issues in electrical engineering while proactively coordinating service technicians to ensure prompt problem resolution.
Your role in the team
- Receiving and resolving issues via phone, system, and data remote transmission using the existing database system; timely and accurate problem documentation for most products (Level 2 training record).
- Forwarding clearly defined and structured problem descriptions, considering both the customer and technician perspectives, to the service organization for further troubleshooting.
- Assignment of necessary technician deployments via the system to the regional customer service.
- Independent coordination of service technicians on call outside of business hours.
- Optimization of the error correction rate through immediate access to engine data and alarms (MyPlant).
- Support for Service Center, Project Management, Proposal Team, Application, and Technology through the relay of feedback from service technicians, partners, external companies, and customers.
- Participation in the proactive monitoring of specific systems (MyPlant).
- Regular collection and analysis of data related to occurring issues.
- Analysis of errors in the control software and implementation of necessary changes for troubleshooting.
- Participation in shift and on-call duty.
- Independent identification of training needs to ensure an up-to-date knowledge of products, systems, and processes.
- Conducting field activities (at least four times a year) to ensure practical relevance.
- Ensuring compliance with EHS and compliance guidelines.
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Our expectations of you
Education
- Completed training in the electrical engineering field (e.g., apprenticeship, HTL).
Qualifications
- Strong analytical skills and problem-solving competence with clear prioritization in the best interest of the customer.
- Ability to communicate technical contexts clearly and transparently.
- Proactive and solution-oriented collaboration with relevant departments.
- Excellent communication and teamwork skills, as well as a strong customer orientation.
- Flexibility to take on additional responsibilities in Technical Support.
- Excellent IT skills (ERP systems, databases, MS Office).
- Willingness to travel (approximately 30%).
- Very good German and English skills.
Experience
- Several years of experience in commissioning internal combustion engines and/or control software.
- Practical experience with Jenbacher gas engines is advantageous; ideally, a complete training record on Jenbacher products (Level 2 certified).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
Location Jenbach
6200 Tirol
Austria
Topics that you deal with on the job
This is your employer
Innio
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Technical Support Specialist Electrical Engineering
- Location
- Jenbach
- Working Model
- Onsite
