Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.000 € Gross/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
Your role in the team
- You will familiarize yourself with our internal applications and be the first point of contact for related inquiries and problems from your colleagues (ticket system).
- You prioritize and categorize incoming tickets and remain the communication interface to the ticket creators during the problem-solving process.
- After a thorough training, you will take over the lead of our internal service desk.
- You work in agile teams with internal colleagues and external development partners and IT service providers.
- You support the PO (Product Owner) team in the quality assurance of new features.
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Our expectations of you
Qualifications
- You are technically minded and show a high willingness to learn and interest in new topics.
- You have the ability to recognize the concerns and difficulties of your colleagues and to provide them with competent support.
- You are a team player and work in a solution-oriented and precise manner.
- You have a friendly demeanor and enjoy working and communicating with many different people.
Experience
- You may already have some experience in the IT sector, but motivated career changers are also welcome.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Linz
Oberösterreich
Austria
This is your employer
VERITAS Verlags- und Handelsges.m.b.H. & Co. OG
VERITAS Verlags- und Handelsges. m. b. H & Co OG is an Austrian textbook publisher based in Linz. The product range includes textbooks, learning aids, educational software and an online learning portal.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Education System
IT Support Agent
- Salary
- from 34.000 € Gross/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
