Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 32.300 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Onsite
Job Summary
In this role, you will handle incident reports as the main point of contact, coordinate tickets, assist in major IT projects, and monitor compliance with service level agreements.
Your role in the team
- Central point of contact for our customers in case of disruptions and complaints, as well as an internal interface to all service departments. (Single Point of Contact)
- Incident reception, 1st level (solution attempt), as well as coordination of tickets via email, telephone, and various customer interfaces.
- Management of all administrative processes and documentation (ticket system/ERP system, knowledge database)
- Monitoring of Service Level Agreements
- Management of Field Service Technicians (Scheduling/Dispatching)
- Participation in large IT projects (rollouts, migrations, etc.)
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Our expectations of you
Education
- Completed IT vocational training (apprenticeship, technical school, HTL) is an advantage - Career changers and entry-level applicants are very welcome!
Qualifications
- Interest and basic knowledge in the current IT hardware and software sector
- Geographical understanding (route planning)
- Structured, service- and customer-oriented working approach
- Sense of responsibility, initiative, and team player skills
- Willingness to further education
- Good knowledge of German; English is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
CANCOM a+d IT Solutions GmbH
Brunn Am Gebirge
CANCOM is a trusted partner when it comes to helping companies transition into the digital age. We work closely with clients to help reduce IT complexity and pave the way for greater success through the use of state-of-the art technology solutions. Our comprehensive suite of services caters to the unique IT needs of businesses, organizations, and government institutions alike. With CANCOM, you'll get everything you need from A to Z in terms of tailored IT solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT Service Desk Employee
- Salary
- from 32.300 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Onsite
- Diversity
- Open for all genders
