Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.400 € Gross/Month
- Location
- Pfarrwerfen
- Working Model
- Onsite
AI Summary
In this role, you will plan, coordinate, and implement projects while analyzing and resolving technical issues. You will document inquiries, maintain the knowledge base, and optimize support processes for increased customer satisfaction.
Job Technologies
Your role in the team
- Responsibility for planning, coordination, and implementation of projects
- Ensuring timely and efficient project execution
- Support in resolving technical issues and conducting fault diagnostics
- Analysis and rapid resolution of customer issues
- Documentation of inquiries and maintenance of the knowledge database
- Escalation of complex issues to 2nd-level support
- Collection and analysis of customer feedback to optimize products and processes
- Proactive improvement of support processes to increase customer satisfaction
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Our expectations of you
Qualifications
- Knowledge of Atlassian tools (Jira, Confluence) or common ticketing systems is an advantage.
- Structured, autonomous working style
- Customer- and solution-oriented thinking with strong communication skills
- Teamwork, initiative, and sense of responsibility
Experience
- Experience in implementing digital projects, ideally in tourism.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Pfarrwerfen
5452 Salzburg
Austria
This is your employer
feratel media technologies AG
Villach, Pfarrwerfen
As a comprehensive provider of tourism solutions with around 180 employees and staff members, locations in Austria, Germany, Switzerland, Italy, Belgium, the Netherlands, Spain, Czech Republic. Slovakia Bulgaria and the USA and Japan feratel media technologies AG concentrates on three key areas: telecommunications. information and reservation systems as well as media.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employee Support & Project Management
- Salary
- from 2.400 € Gross/Month
- Location
- Pfarrwerfen
- Working Model
- Onsite
