Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you provide IT support for systems and workplaces, handle 1st- and 2nd-level requests, support digital initiatives, and coordinate with global IT teams for secure and standardized operations.
Job Technologies
Your role in the team
- You provide hands-on IT support for shopfloor systems and local workplaces, handling 1st-level requests and selected 2nd-level issues for plant-specific solutions.
- You support digital initiatives that move your plant toward Hilti's Smart Factory vision and act as the key connector between local operations and global IT & Business teams.
- You collaborate with cross-plant IT supporters, maintain clear documentation, and coordinate with global engineering teams to ensure consistent standards, secure systems, and compliant operations.
- You also contribute to local and global IT projects that shape our future manufacturing environment.
This text has been machine translated. Show original
Our expectations of you
Education
- Abgeschlossenes IT-Studium oder technische Berufsausbildung + breite Nutzer-Support-Grundlage.
Qualifications
- Administer/troubleshoot networks, servers, telephony (Cisco CNA level) + manage workplace & shopfloor hardware (printers, scanners, embedded devices, VC rooms).
- Proficiency in IT security and basic OT-security (e.g., segmentation, secure remote access) + disciplined documentation/compliance and IT asset & order handling.
- Fluent in German and English + ability to explain IT services in clear business language and coordinate cross-plant with global IT (project coordination).
Experience
- 3-5 years in a globally oriented IT team + 3-5 years in customer-facing 1st/2nd-level support (including ticket handling).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🏖️Workation
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hilti Austria
Wien
For 80 years, we have been developing and delivering cutting-edge products, technologies, and services to the construction industry as a Liechtenstein-based company. With 30,000 employees in 120 countries around the world, we inspire our customers every day with our solutions that offer superior value.
Description
- Company Size
- 250+ Employees
- Founding year
- 1941
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Construction, Real Estate, Building Services
IT Infrastructure Engineer
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
