Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.396 to 2.968€ Gross/Month
- Location
- Hartberg, Oberwart/Felsőőr
- Working Model
- Hybrid, Onsite
Your role in the team
- Second level support for customers in the eHealth environment.
- Collaborate with customers via ITSM tool, telephone, web meeting or email communication to solve problems.
- Reproducing and prioritizing reported issues.
- Conduct or organize root cause analyses for Tier 1 and Tier 2 issues (escalation if necessary).
- Collaboration with third-level support, development and quality team.
- Coordination and alignment with various product teams.
- Prioritizing competing demands and meeting service levels and deadlines.
- Providing customer feedback to the product team.
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Our expectations of you
Education
- Completed training, ideally with a focus on IT.
Qualifications
- Excellent customer service and very good communication skills.
- Self-motivated and able to adapt quickly.
- Commitment and willingness to learn.
- Analytical and conceptual competence.
- Ability to work in a team environment.
- Excellent written and spoken German skills.
Experience
- Professional experience in software support is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Hartberg
8230 Steiermark
Austria
Location Oberwart/Felsőőr
7400 Burgenland
Austria
This is your employer
SVISS GmbH IT-Service Management Solutions
As an Austrian IT service company, we pledge to provide every customer with excellent product and service quality, as well as tailor-made IT solutions based on our superior process know-how across the entire value chain. We are dedicated to delivering on our promises and ensuring that our customers are always satisfied.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer 2nd Level
- Salary
- 2.396 to 2.968€ Gross/Month
- Location
- Hartberg, Oberwart/Felsőőr
- Working Model
- Hybrid, Onsite
