Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- from 57.876 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will administer OpenText Content Server, manage access controls, configure modules and workflows, support integrations with SAP and M365, and carry out system optimizations.
Job Technologies
Your role in the team
- Administration of Enterprise Content Management Systems
- Administer and maintain OpenText Content Server environments, including development, testing, and production instances.
- Manage permissions and access controls of relevant Content Management Systems
- Perform platform configuration, upgrades, patches, and performance tuning to ensure optimal system performance
- Configure and customize Content Server modules, workflows, and integrations
- Ensure compliance with organizational policies and relevant regulatory requirements
- Support the implementation and maintenance of content backup and recovery procedures
- Monitor system health, troubleshoot technical issues, and resolve incidents promptly
- Coordinate with other IT teams to ensure the confidentiality, integrity, and availability of content management systems.
- Support integrations with SAP (xECM/ArchiveLink), M365/SharePoint Online, and other lines‑of‑business systems; maintain connection configurations and business rules.
- Build and maintain light automations (e.g., Power Automate flows), small utilities, and API calls (REST/JSON) for data exchange, provisioning, and housekeeping.
- Collaborate with stakeholders to define and test integration contracts and error handling; maintain technical runbooks.
- Serve as the main focal point for technical support of Enterprise Content Management systems
- Create and maintain system documentation, user guides, and training materials
- Conduct user training sessions on system functionality and best practices
- Work with stakeholders to understand requirements and optimize system configuration
- Identify opportunities for system enhancements and process improvements
- Evaluate and recommend new features, modules, or integrations
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Our expectations of you
Education
- Completed higher secondary education, high school diploma, or equivalent is required.
Qualifications
- A strong understanding of Enterprise Content Server architecture, modules, and administration tools is required.
- Relevant professional certifications for managing OpenText Content Server and xECM, Microsoft SQL Server, and Windows Server products are desirable.
- Good organizing skills and ability to prioritize work assignments, organize own schedule, perform routine work independently, act proactively, meet deadlines, and adapt to changing demands while following established procedures are required.
- Strong customer relations skills with the ability to analyze incidents and provide problem resolution support in a timely and efficient manner are required.
- Thorough understanding of relevant IT processes and practices, office procedures and practices, preferably within the UN system or in a multicultural environment, is required.
- Knowledge of office productivity applications (such as MS Office products), and a good understanding of computer systems, remote connectivity, and mobile devices is required.
- Fluency in written and spoken English is required.
- Fluency and/or working knowledge of another official UN language is desirable.
Experience
- Minimum of 8 years of experience in ICT and/or information management support is required, with at least 5 years directly supporting an ECM platform (OpenText Content Server/xECM), covering configuration, permissions, metadata/taxonomy, workflows, and user support.
- Experience coordinating platform releases/patches with colleagues and service providers, executing testing, and maintaining change documentation is required.
- Hands-on experience with xECM SAP integration elements such as Property Providers, ArchiveLink protocol, and related topics is required.
- Experience with Windows Server and proficiency with MS SQL Server are desirable.
- Experience with development using WebReports, AnswerModules, HTML, and JavaScript is desirable.
- Experience with other document, workflow, and enterprise search platforms, specifically SharePoint Online and Power Automate, is desirable.
- Experience with using and integrating AI tools and agents is an asset.
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Job Locations
Topics that you deal with on the job
This is your employer
The United Nations Industrial Development Organization (UNIDO)
The UN's Industrial Development Organization is vital for promoting industrial development to reduce poverty, globalization and environmental sustainability.
Description
- Company Size
- 250+ Employees
- Founding year
- 1966
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
Information Systems Assistant
- Salary
- from 57.876 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
