Job
- Level
- Experienced
- Job Field
- IT, System, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.977 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support users in Second and Third Level Support, coordinate testing, manage systems and interfaces, and closely collaborate with Application Managers to solve IT issues sustainably.
Job Technologies
Your role in the team
- As an employee in the Application Operations department, you are involved in second and third level support and assist users with the use of IT services – quickly, reliably, and with an open ear for users.
- You assist with quality measurement and coordinate and plan testing efforts.
- The setup and management of systems and interfaces as well as the creation of technical documentation are within your responsibilities.
- You manage external service providers, monitor the performance, stability, and availability of our systems, and always keep an overview.
- Our Application Managers rely on your support with Change Requests, Claim Management, Cost Estimations, Budgeting, and Invoice Approvals.
- Specialist departments can also count on your support when implementing new services and developing test cases.
- You actively participate in SLA monitoring and report directly to our Application Managers or Operations Leads.
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Our expectations of you
Education
- You have completed your Matura with a focus on IT and/or hold a degree in the IT field.
- Other qualifications are also possible if relevant professional experience has already been gained.
Qualifications
- We look forward to candidates with industry knowledge (mobility, public transport), application experience with Jira and/or Confluence, as well as basic understanding of interface technology or IT architecture, but these are not prerequisites.
- You are an open, communicative personality and value interaction with a diverse range of people – in German as well as in English.
- Complex issues do not intimidate you: you analyze them with curiosity, can prepare them understandably, and are happy to take on tasks independently.
- You approach challenges in a solution-oriented manner and find pragmatic ways to sustainably resolve IT issues.
Experience
- We look forward to your initial experience in the Application Operations field.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Vienna
Erdbergstraße 202
1030 Wien
Austria
Topics that you deal with on the job
This is your employer
Wiener Linien GmbH & Co KG
Wien
The Wiener Linien GmbH & Co KG are the top choice for mobility in the city of Vienna. We build and operate the network of subway, bus, and tram lines in the city and make sure that 2.5 million passengers each day get to their destination quickly, safely, and comfortably.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Application Operations Employee
- Salary
- from 3.977 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
