Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.600 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you lead the Remote Control Center, plan and coordinate support processes, optimize them, train staff while ensuring quality and communication for international customers.
Your role in the team
- Become part of our Customer Service leadership team and take over the management and control of our innovative "Remote and Multi-Site Control Center Support".
- The KNAPP "Remote and Multi-Site Control Center" (RCC/MSCC) performs the overarching management, monitoring, and control of a wide range of services related to the warehouse logistics solutions provided by KNAPP.
- Through targeted "Live Data Monitoring" and "Data Collection" as well as their professional analysis by specially trained "KNAPP Service Staff," proactive and reactive measures can be initiated to ensure the best possible stability and operational availability of the delivered KNAPP systems.
- You will start in an experienced Service Desk leadership circle team that will thoroughly prepare you for this role and also support you closely in taking over and ongoing departmental management in collaboration with the existing RCC/MSCC staff team.
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Our expectations of you
Qualifications
- You plan and coordinate all defined support tasks and processes in your department and ensure their smooth implementation.
- You proactively drive the professionalization and standardization in the area of support process management (from KPI definition to reporting).
- Communication and conflict management are among your absolute strengths, and you enjoy supporting international clients.
- You work with existing and new employees, provide them with technical training, and ensure ongoing professional development and expansion of your teams.
- The professional and communicative quality assurance of your employees as well as the RCC/MSCC service product development are in your hands.
- You support your employees in initiating complaint and escalation procedures and ensure the necessary flow of information to the management level.
- You are responsible for the overall monitoring of the quality of the external and internal reporting of your department.
Experience
- You have professional experience (> 3 years) with standardized service processes, ideally with certification (e.g., ITIL).
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What we offer
- With us, your salary depends on your professional experience, your skills, and your commitment.
- The minimum salary for this position is EUR 4,600 gross per month (based on 38.5 hours per week / collective agreement for the metal industry), including a functional allowance.
- In addition to an on-site restaurant, health programs, and other benefits, we offer our employees a wide range of training and development opportunities.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Head of Remote Control Center Support
- Salary
- from 4.600 € Gross/MonthNet salary converted from the gross salary in the job ad.from 3.020 € net/Month
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
