Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you will perform repairs on printers, PCs, and laptops at customer sites, troubleshoot technical issues, and serve as a point of contact for users in 2nd level support and IT projects.
Your role in the team
As an IT technician, you create wow effects for the end customer:
- Performing repair work on printers, PCs, and laptops on-site at the customer's location.
- Analytical troubleshooting in collaboration with manufacturers and internal diagnostics experts
- Processing of technical escalations according to manufacturer processes
- Ensuring communication between manufacturer, logistics, and end customers.
- Support of users with technical inquiries (2nd level support)
- Troubleshooting for hardware, software, system, and network issues
- Participation in various client-specific IT projects such as hardware repairs, rollouts, migrations, site visits, and hands & eyes support (installation, configuration, and support of hardware/software as well as networks).
- Accurate documentation, analysis, and reporting of service orders and tickets in the ticket tool.
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Our expectations of you
Education
- Completed technical education (apprenticeship, HTL, FH/University) or career changer with 2-4 years of IT experience
Qualifications
- Residing in the Innsbruck/Tirol area
- Versatile skills in hardware and software.
- Ideally solid hardware knowledge (manufacturer certifications)
- Independent, structured, and solution-oriented way of working
- Enjoyment of working in the field service and direct customer contact
- Class B driver's license
- Proficiency in German related to the profession and good English skills, both written and spoken.
- Team player with strong problem-solving skills, service orientation, excellent communication skills, and the ability to work independently as well as prioritize effectively.
Experience
- Ideally, experience with monitoring, ticketing systems, network technologies, as well as security software.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT technician hardware repairs
- Salary
- from 2.473 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
