Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for ensuring quality in the IT service line, planning and conducting onboarding sessions, and developing knowledge management strategies in ServiceNow to improve the service team's efficiency.
Job Technologies
Your role in the team
- Responsibility for internal quality assurance of the IT service line.
- Planning, design, and execution of onboarding and training sessions.
- Development and maintenance of knowledge management in ServiceNow for all service areas of WienIT, as well as distribution of regular knowledge updates to different teams, including tracking of knowledge transfer.
- Contributing to the further development of the incident management process as well as preparing reports for analyzing contact reasons and increasing efficiency.
- Development of telephone skill and specialization concepts together with the management to targetedly advance the Service Line team.
- Creation of quality assessments to highlight performance and improvement areas within the team.
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Our expectations of you
Education
- Solid education in the IT field (e.g., apprenticeship, HTL, FH/University).
Qualifications
- Knowledge of ServiceNow, Remedy, Jira, Confluence, Order Management, and SAP Solution Manager.
- Understanding of organizational and technical process workflows.
- Hands-on mentality, structured working style, and strong communication skills.
- The desire to make Vienna climate-fit for the future together with the Vienna Stadtwerke Group.
Experience
- Experience in IT Service Desk, particularly in incident and request handling according to ITIL 4 (certification is a plus).
- Experience in Quality Assurance and in the development of quality strategies.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
4.4Workingconditions
4.1Engineering
3.6Career Growth
4.5
Service Delivery Manager IT Service Helpdesk and Back Office
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
