Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Onsite
Job Summary
In this role, you will support the presales phase, implement services, and manage the transition phase while creating reports and driving the continual service improvement process.
Job Technologies
Your role in the team
- Support during the presales phase as well as taking over service implementation and transition phase.
- Creation, visualization, and analysis of service reports as well as presentation to the customer.
- Derivation of activities within the framework of Continual Service Improvement (CSI).
- Creation and ongoing maintenance of our contracts as well as service and process documentation.
- Management of service invoicing.
- Participation in the continuous optimization of our own tool and process landscape.
- Ensuring the necessary knowledge transfer when changing customer-specific processes and tools within NTS.
- Responsibility for the operation and customization of the ITSM.
- Interface management between NTS and customer systems.
- Management of access control within the scope of service delivery.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You enjoy working collaboratively with our (international) clients within an experienced and dynamic team.
- You are a strong and adaptable personality who remains calm and focused even during stressful periods, distinguished by a solution-oriented and humanly convincing approach.
- Your demand for customer, quality, and service orientation guides your actions.
- You see yourself as a link between our clients and the internal service delivery.
- Organizational talent, initiative, sense of responsibility, and strong implementation skills complete your profile.
- You are comfortable with IT service management according to ITIL as well as with managing service processes.
- You are confident in handling SLAs, KPIs, escalation, and contract management.
- Your strong affinity for tool-supported data analysis (e.g., Excel, Tableau, Microsoft Power BI) helps you understand the relationships between minor deviations and significant impacts in IT service.
- In the field of IT infrastructure, you have good basic knowledge.
Experience
- You already have extensive experience in creating and delivering presentations.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
This is your employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Workingconditions
4.2Engineering
3.5Culture
3.7Career Growth
3.5
Service Delivery Manager
- Salary
- from 55.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
