Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will advise customers on IT infrastructure and take responsibility for their project implementation while conducting service meetings, creating documents, managing capacities, and ensuring compliance with Service Level Agreements.
Job Technologies
Your role in the team
- Consulting clients and being responsible for the customer-oriented implementation of IT infrastructure projects.
- Development, drafting, and evaluation of documents, guidelines, and tools for unified project and service management.
- Responsible for the introduction and support of pilot sub-projects and the development of implementation standards.
- Support of our sales colleagues in the sales phases.
- Management of activities and changes to services to maintain IT operations.
- Central contact person during the IT operational phase.
- Conducting regular service meetings with the client regarding the achievement of the agreed Service Level Agreements.
- Documentation and creation of reports on compliance with the agreed Service Level Agreements and internal KPIs/OLAs.
- First escalation point in incident management for our customers.
- Management of capacity for the managed customer systems.
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Our expectations of you
Education
- You have training as an IT specialist, business IT specialist, or a commercial/technical qualification with experience in the IT environment.
Qualifications
- Knowledge of current IT infrastructure solutions.
- Strong communication and presentation skills, above-average customer service and team orientation.
- Very good knowledge of German (C1, C2) and good knowledge of English.
- PM certification desirable.
- Self-initiative and flexibility.
- Proficiency in the common MS Office programs completes your profile.
Experience
- Experience in the hospital sector, particularly in managing IT projects.
- Qualification and solid experience in project management as well as in the use of project management tools.
- Knowledge of contract law (experience in the compliant execution of projects).
- Practical experience in operational IT processes.
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Benefits
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Service Delivery Manager
- Salary
- from 45.000 € Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
