Job
- Level
- Experienced
- Job Field
- Data, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 75.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support VIG Group companies in the CEE region during onboarding onto the Data & Analytics Platform with Azure Databricks, ensuring smooth transitions to daily operations while optimizing service processes.
Job Technologies
Your role in the team
- Support VIG Group companies in the CEE region as they join our Data & Analytics Platform (Azure Databricks) and guide them through the onboarding process.
- Coordinate the smooth transition from project phase to daily operations and help keep everything running on schedule.
- Take care of day-to-day service operations and make sure service levels and quality standards are met.
- Keep an eye on performance, usage, and customer satisfaction - and turn these insights into helpful reports.
- Be a trusted contact for more complex service questions and help find practical, timely solutions.
- Continuously look for ways to improve our service processes, support innovation and document/implement it in ServiceNow.
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Our expectations of you
Education
- Completed degree or vocational training in project management, business administration, or a related field as well as several years of experience in service or operations management - ideally in IT or data-related areas.
Qualifications
- Enjoy working with different teams and stakeholders and communicate clearly and confidently.
- Proficiency with service management tools (e.g., ServiceNow), an ITIL Service Management certification is a plus.
- Fluency in English is essential; German and any other CEE language are beneficial.
- Open to occasional travel (around 20%) in the CEE region.
Experience
- A good understanding of IT infrastructure and data platforms (experience with Azure is a plus).
- Able to juggle multiple tasks and projects, ideally with some project management experience or certification.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Vienna Insurance Group AG Wiener Versicherung Gruppe
Wien
We are the leading insurance company in Austria and Central and Eastern Europe. We have more than 23,000 employees who stand out through their engagement, competence, and service orientation.
Description
- Company Size
- 250+ Employees
- Founding year
- 1824
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Service Manager - Data & Analytics Platform
- Salary
- from 75.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
