Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Salzburg
- Working Model
- Onsite
Job Summary
In this role, you will be the central contact for customer inquiries regarding clinical information systems, handling support tickets, and assisting 2nd level support through documentation and communication.
Your role in the team
- Central point of contact for our clients (Single Point of Contact)
- Receiving and processing customer inquiries and fault reports via phone or email.
- Documentation of incidents and requests in the ticket system
- Preparation of tickets for escalation to 2nd level support
- Communication with internal and external contacts, including clients and manufacturers.
- 1st Level Support for our Clinical Information Systems
- Participation in the definition and maintenance of standards and documentation for the support process.
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Our expectations of you
Education
- Completed high school diploma, preferably with technical education (e.g., HTL)
Qualifications
- Customer-oriented, team-oriented, and independent working style
- High sense of responsibility and reliability
- Strong interest in IT systems and technical contexts
- Very good technical understanding
- Excellent spoken and written proficiency in German and English.
- Accuracy, resilience, and strong service orientation
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
SANITAS Ges.m.b.H.
Wals
For over 65 years, Sanitas has been devoted to medical technology and is now one of the largest providers of hospital system solutions in Austria.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT staff in the IT service desk for clinical information systems
- Salary
- from 42.000 € Gross/Year
- Location
- Salzburg
- Working Model
- Onsite
