Job
- Level
- Experienced
- Job Field
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.700 to 3.000€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance customer loyalty through strategic newsletter management, optimize email automations, and analyze CRM data to improve retention metrics.
Job Technologies
Your role in the team
- Build inspiring customer journeys that enhance customer loyalty and drive long-term retention.
- Own and strategically develop our newsletter channel, from ideation and planning to execution, analysis, and continuous optimization.
- Design, implement, and optimize email automations with a clear focus on improving core CRM KPIs.
- Lead A/B testing strategies, deriving actionable learnings and translating insights into scalable improvements.
- Build and refine advanced customer segmentation models based on behavior, lifecycle stage, and individual preferences.
- Analyze CRM and first-party data to identify emerging trends, growth opportunities, and optimization potential.
- Provide clear, data-driven recommendations to continuously improve CRM and retention strategies.
- Collaborate closely with cross-functional teams to optimize the end-to-end customer journey and bring strategic initiatives to life.
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Our expectations of you
Qualifications
- Excellent communication skills in German (business fluent, C2 level) and English (proficient, minimum C1 level). Additional languages are a plus.
- Technical proficiency with CRM and email marketing tools such as Klaviyo, Netcore, Brevo or comparable platforms.
- Strong analytical, strategic, and organizational skills, with the ability to work confidently with analytics tools and interpret data.
- Adaptable and tech-savvy, with a proactive approach to using AI tools to increase efficiency and maximize leverage in daily work.
Experience
- Proven professional experience in Email Marketing and Content Marketing overall.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Holzkern - Time for Nature GmbH
At Holzkern Watches, we believe that nature is a powerful source of individual expression and self-realization. That's why our watches are more than just timepieces - they're personal pieces of nature that can remind you to make the most of your time each day, no matter where you are.
Description
- Founding year
- 2016
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Handcraft, Trade, Trade
CRM Specialist
- Salary
- 2.700 to 3.000€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
