Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Bonn
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this position, you will handle customer inquiries regarding our ORBIS products, analyze error reports, and collaborate closely with various departments to develop solutions and identify software issues.
Job Technologies
Your role in the team
- Processing and documentation of customer inquiries and fault reports related to our ORBIS products BDOK (Doctor's letter writing), RGEN, and form parameterization (Composer U).
- You are the key link between product management, development, project management, sales, project controlling, project organization, consultants, and our clients.
- Support and assistance with customer inquiries regarding ORBIS and work processes.
- Troubleshooting, analysis, and debugging in configuration and database.
- Classification and identification of sources of errors in the software and qualified handover to the development department for correction of the errors.
- Participation in 24x7 on-call duty.
- Regular participation in training sessions, workshops, and coaching is therefore essential for our constantly evolving product ORBIS.
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Our expectations of you
Education
- Training or studies in healthcare or IT field.
Qualifications
- Knowledge of ORBIS products would be an advantage.
- SQL skills are an advantage.
- Knowledge of parameterization would be advantageous.
- Handling of cutting-edge IT and its organizational tools.
- Quick comprehension and good analytical skills.
- Professional demeanor towards our clients.
- Teamwork skills.
- Strong customer and service orientation.
- Self-reliant and goal-oriented work approach.
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Benefits
Health, Fitness & Fun
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application Specialist for Medical/Diagnostic Support
- Location
- Vienna, Bonn
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
