Logo REWE Group Österreich

1st Level Support for Fulfillment Centers

REWE Group Österreich

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 33.400 € Gross/Year
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite

    • Your role in the team

    • Contact person for eCommerce and OmniChannel topics internally and externally
    • Professional prioritization, classification, and handling of issues and customer inquiries in the eCommerce sector.
    • Setting up or implementing IT systems and interfaces
    • Independent analysis, troubleshooting, and documentation of issues, possibly in collaboration with the specialist departments.
    • Support of the Customer Center with 3rd level customer inquiries without direct customer contact.
    • Ensuring and increasing internal customer satisfaction
    • Analysis of KPIs

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    Our expectations of you

    Education

    • Completed secondary education (matura) as well as several years of experience in call center/customer service and basic technical understanding are advantageous.

    Qualifications

    • Empathetic personality with cooperativeness, organizational talent, analytical thinking skills, and confident demeanor, even in conflict situations.
    • Readiness to work, initiative, stress resistance, and assertiveness
    • Enjoyment in making phone calls, strong communication skills, as well as high customer and service orientation
    • Technical understanding, very good IT and internet user skills, as well as confident handling of mobile phones, smartphones, and PCs.
    • Good MS Office skills
    • Good linguistic proficiency in German and English
    • Willingness to work in shifts and participate in on-call duties

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    More net

    Food & Drink

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    REWE Group Österreich

    REWE Group Österreich

    Wien, Premstätten, Wiener Neudorf, Wien

    The IT department of the REWE Group Austria is made up of over 500 talented employees who develop innovative IT products and services that provide the best shopping experience in markets like BILLA, BILLA PLUS, PENNY, BIPA and ADEG. With customers and partners in Austria, Italy and nine other European countries, we are constantly developing new solutions for retail that will revolutionize commerce. In cross-functional product teams, colleagues from fields like IT Consulting, Development/Programming ,IT Operations and Organizational Management work together to digitize trade.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1953
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Trade, Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (4 Reviews)
    3.8

    • Culture

      3.6

    • Workingconditions

      3.8

    • Career Growth

      4.3

    • Engineering

      3.4
    All Dev Reviews on devworkplaces.com
    Logo REWE Group Österreich

    1st Level Support for Fulfillment Centers

    REWE Group Österreich
    Salary
    from 33.400 € Gross/Year
    Location
    Vienna
    Working Model
    Hybrid, Onsite

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