Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.724 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- Complex troubleshooting - As a member of the L3/Infrastructure team, you will be instrumental in resolving complex IT issues that go beyond the expertise of 1st and 2nd level support.
- Technical expertise: In-depth understanding of specific IT systems, applications or infrastructures. 3rd level support often has specialized knowledge in areas such as networks, databases, hardware, software or special applications.
- Analysis and diagnosis: Conducting detailed analyses to determine the causes of complex faults or problems.
- Solution development: Developing and implementing lasting solutions, often in collaboration with other departments such as software development or network management.
- Communication and documentation: Communication with 1st and 2nd level support and with end users to explain and guide solutions. Detailed documentation of problem solutions and knowledge management.
- Escalation Management: Managing escalated cases that are forwarded from lower support levels.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Comprehensive know-how about hardware (client, server, storage, network and backup)
- In-depth knowledge - Microsoft server roles and desktop applications (WSUS, AD, GPO)
- In-depth knowledge - virtualization technologies (VMware, HyperV)
- Sound knowledge - network technology (routing, VLAN, DHCP, DNS)
- Knowledge – Linux operating systems (Debian, Ubuntu)
- Team player with high social and communication skills
- Analytical and structured working method
- Independent and responsible way of working
- Resilience in stressful situations
- Very good knowledge of German is required
- Good English knowledge
- Driving license (class B)
Experience
- At least 3 years of professional experience in supporting and maintaining complex Windows & Linux environments at L3 level
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Food & Drink
More net
Work-Life-Integration
Job Locations
This is your employer
GEKKO it-solutions GmbH
Wien
Since 1997, GEKKO has been a reliable partner for small and medium businesses in all industries when it comes to IT issues. Over 30 employees ensure that our clients can rely on a smooth operation of their IT infrastructure. We are dedicated to providing our clients with the best possible service so they can focus on growing their business.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1997
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Career Growth
3.2Culture
4.2Workingconditions
3.4Engineering
0.0