Logo GEKKO it-solutions GmbH

Mitarbeiter 3rd Level Support

Job

  • Level
    Experienced
  • Job Field
    Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.724 € Gross/Month
  • Location
    Vienna
  • Working Model
    Onsite
  • Job Technologies

    Your role in the team

    • Complex troubleshooting - As a member of the L3/Infrastructure team, you will be instrumental in resolving complex IT issues that go beyond the expertise of 1st and 2nd level support.
    • Technical expertise: In-depth understanding of specific IT systems, applications or infrastructures. 3rd level support often has specialized knowledge in areas such as networks, databases, hardware, software or special applications.
    • Analysis and diagnosis: Conducting detailed analyses to determine the causes of complex faults or problems.
    • Solution development: Developing and implementing lasting solutions, often in collaboration with other departments such as software development or network management.
    • Communication and documentation: Communication with 1st and 2nd level support and with end users to explain and guide solutions. Detailed documentation of problem solutions and knowledge management.
    • Escalation Management: Managing escalated cases that are forwarded from lower support levels.

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    Our expectations of you

    Qualifications

    • Comprehensive know-how about hardware (client, server, storage, network and backup)
    • In-depth knowledge - Microsoft server roles and desktop applications (WSUS, AD, GPO)
    • In-depth knowledge - virtualization technologies (VMware, HyperV)
    • Sound knowledge - network technology (routing, VLAN, DHCP, DNS)
    • Knowledge – Linux operating systems (Debian, Ubuntu)
    • Team player with high social and communication skills
    • Analytical and structured working method
    • Independent and responsible way of working
    • Resilience in stressful situations
    • Very good knowledge of German is required
    • Good English knowledge
    • Driving license (class B)

    Experience

    • At least 3 years of professional experience in supporting and maintaining complex Windows & Linux environments at L3 level

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    Benefits

    Health, Fitness & Fun

    Food & Drink

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    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    This is your employer

    GEKKO it-solutions GmbH

    GEKKO it-solutions GmbH

    Wien

    Since 1997, GEKKO has been a reliable partner for small and medium businesses in all industries when it comes to IT issues. Over 30 employees ensure that our clients can rely on a smooth operation of their IT infrastructure. We are dedicated to providing our clients with the best possible service so they can focus on growing their business.

    Description

  • Company Size
    1-49 Employees
  • Founding year
    1997
  • Company Type
    Digital Agency
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Dev Reviews

    by devworkplaces.com

    Total

    (1 Review)
    3.6
    • Career Growth

      3.2
    • Culture

      4.2
    • Workingconditions

      3.4
    • Engineering

      0.0
    All Dev Reviews on devworkplaces.com
    Logo GEKKO it-solutions GmbH

    Mitarbeiter 3rd Level Support

    Salary
    from 3.724 € Gross/Month
    Location
    Vienna
    Working Model
    Onsite

    More Jobs