Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 44.500 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- In this role, you will drive the implementation of automated testing frameworks to increase software quality and minimize risks in payments.
- Through thorough testing and analysis, you help us deliver reliable and efficient FinTech solutions.
- In an agile development environment, you will proactively identify and fix errors to ensure compliance with quality standards.
- As IT Service Manager, you are responsible for the administration and continuous optimization of our IT services.
- You coordinate and manage the IT service teams to ensure that our services are delivered efficiently, reliably and at the highest level.
- With your deep understanding of IT processes, service level agreements (SLAs) and best practices, you ensure the smooth delivery and further development of our IT services.
- In an agile environment, you ensure that our IT landscape meets the company's current and future requirements.
- IT service management & optimization: Ensuring efficient and reliable provision of IT services through coordination of IT service teams and continuous optimization of services.
- Strategy & Projects: Development and implementation of IT service strategies in line with corporate objectives and management of IT projects, including the introduction of new technologies such as cloud and big data solutions.
- Performance & Quality Assurance: Monitoring IT service KPIs, identifying improvement potential and implementing optimization measures to ensure the highest service quality.
- Compliance & Security: Ensuring compliance with IT standards, policies and procedures, particularly in the areas of disaster recovery, backup processes and ITIL-compliant support processes.
- Technical infrastructure & support: Management of technical support, effective problem solving and troubleshooting as well as needs-based procurement and management of IT resources (hardware, software and operating equipment).
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Our expectations of you
Education
- Several years of experience in a comparable role in IT service management and completed IT training at high school or university level (TU, FH, HTL).
Qualifications
- Strong ability to communicate complex issues clearly and to develop and implement effective solutions.
- Very good knowledge of German and English.
- Valid work permit for Austria.
Experience
- In-depth knowledge of IT service management and monitoring according to ITIL as well as experience in the implementation and optimization of IT service processes.
- ITIL knowledge (desirable: ITIL Foundation certification), experience in measuring KPIs and a strong analytical mindset.
- Experience with tools such as MS Office 365, iTop, Power BI, JIRA, Confluence and Asana.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Brunn am Gebirge
2345 Niederösterreich
Austria
Topics that you deal with on the job
This is your employer
DINAPE Solutions
DINAPE Solutions specializes in developing highly complex software solutions for FinTechs and telecommunications companies. With our extensive experience and expertise, we help our clients with digital transformation.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Manager
- Salary
- from 44.500 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
