Job
- Level
- Senior
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Graz, Linz, Vienna, Berlin, Regensburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you design modern contact center solutions, work on technical shaping, and support pre-sales engagements to successfully execute complex customer projects.
Job Technologies
Your role in the team
- We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms.
- In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions.
- You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind, and Microsoft Dynamics 365 Contact Center.
- Act as the Lead Solution Architect in pre-sales engagements for contact center projects.
- Design end-to-end contact center architectures, including: Omnichannel routing (voice, chat, e-mail, messaging), IVR / call flows / routing logic, Voice-, Mail- and Chatbots, Workforce and quality components.
- Leiten Sie technische Lösungs-Workshops mit Kunden.
- Translate business and service requirements into concrete platform architectures.
- Define integration concepts with CRM systems (especially MS Dynamics 365).
- Support RFPs, proposals, estimations and solution presentations.
- Collaborate with delivery teams to ensure architectural feasibility and scalability.
- Act as a trusted advisor for customers in service and contact center modernization initiatives.
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Our expectations of you
Qualifications
- Strong hands-on knowledge of Contact Center solutions at least, ideally with one of the following platforms: Genesys (Cloud or Engage), Novomind, Dynamics 365 Contact Center.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong pre-sales mindset: solution design, demos, presentations, customer discussions.
- Excellent communication and presentation skills with ability to engage both technical and business audiences.
- Fluency in English and German.
Experience
- You are a motivated and experienced CX consultant with several years of experience as a Contact Center Solution Architect, Technical Consultant, or Pre-Sales Architect.
- Experience in integration contact center platforms with surrounding systems (e.g. CRM, 3rd party AI, IAM, etc.).
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What we offer
- We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance.
- We offer you an opportunity to create the future of a growing, fast-developing, and important sector.
- We believe that our organizational culture is an important part of enabling you to be successful.
- We provide a flexible hybrid work model as part of our culture and way of working.
- Additionally, we offer benefits like laptop and smartphone also for private use, health programs, team events, excellent public transport connection, food vouchers, contribution to the costs of the Austrian “Klimaticket”, fresh fruits, the perfect environment to prosper professionally, and a lot more.
- The annual gross salary for this position will start from € 70,000.00 on a full-time basis, depending on your qualifications and experience.
- Our aim is to provide you with a salary package that is both competitive and reflective of your relevant experience, while also aligning with current market standards.
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Benefits
More net
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Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Tieto Austria GmbH
Graz, Wien, Linz
Tieto is the largest provider of IT services in Northern Europe and offers life cycle services for both the private and public sector, as well as product development in the communications and embedded technology sectors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Contact Center Solution Architect / Pre-Sales Lead
- Salary
- from 70.000 € Gross/Year
- Location
- Graz, Linz, Vienna, Berlin, Regensburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
