Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will address complex inquiries from 1st Level Support, manage applications like M365 and BMD, optimize support processes, and conduct User Acceptance Tests.
Job Technologies
Your role in the team
- Resolve complex cases assigned to you by our 1st Level Support Team.
- Your responsibilities include supporting services such as M365 (Outlook, Teams, SharePoint, etc.), BMD, data exchange platforms, or PwC proprietary developments.
- Maintain close communication with the 3rd Level Application Support Team as well as the 2nd Level Support Teams from Infrastructure.
- Create support instructions for the 1st level support team and regularly coordinate with them to optimize workflows.
- Support the Change & Release Management process and conduct User Acceptance Tests (UATs).
- Engage with our Business Users and find sustainable solutions.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- ITIL knowledge is an advantage.
- Excellent command of the German language and very good written and spoken English skills.
- Independent working style as well as a high level of organizational and communication skills.
- Accuracy, dedication, and customer service orientation.
Experience
- Several years of professional experience in IT support (preferably 2nd level).
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 👔Textile Service
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 😇Time for External Voluntary Work
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 🚙Company Car
- 💰Bonus Commisions
- 📱Company Phone for Private Use
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🧠Mental Health Care
- 💰Team Budget for Free Use
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
Food & Drink
Job Locations
This is your employer
PwC Österreich
Klagenfurt Am Wörthersee, Graz, Salzburg, Wien, Linz
PwC is one of the leading consulting firms in the world, offering services in auditing, tax and legal advice, and business consulting. We have a long history of providing quality services to our clients, and our team of experts is second to none.
Description
- Company Size
- 250+ Employees
- Founding year
- 1994
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Consulting, Law, Finance, Economics
IT staff in 2nd level application support
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
