Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Join RBI's Credit Cards Tribe to ensure seamless, secure, and compliant IT service delivery in a hybrid environment (insourced and outsourced systems).
- You will bridge IT, Operations, and Business teams to safeguard customer onboarding, card issuance, and regulatory adherence while driving operational excellence.
- Own Service and Application Management for critical Credit Card Business systems.
- Work within or alongside agile setups, covering the entire software delivery lifecycle.
- Lead Incident, Release, Vulnerability, and Business Continuity Management.
- Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence.
- Participate in IT Governance topics, including cost monitoring and controlling.
- Document key decisions and create a community for best practices.
- Acquire application-specific knowledge to provide technical and process support.
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Our expectations of you
Qualifications
- Basic programming and scripting skills (e.g., SQL, Python, PowerShell).
- ITIL knowledge (certification preferred).
- Excellent communication and conflict resolution skills.
- Proficiency in English & German (written and spoken).
Experience
- Several years of experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries.
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Raiffeisen Bank International AG
Wien, Wien
The Raiffeisen Bank International AG (RBI) is a leading commercial and investment bank in Austria and also considers Central and Eastern Europe (CEE) to be its home market. In CEE, the RBI has a tightly knit network of subsidiaries, leasing companies, and a variety of specialized financial service providers in 17 markets.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.1
Career Growth
4.0Culture
4.4Engineering
3.6Workingconditions
4.7
IT Service Manager - Credit Cards Tribe
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
