Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Onsite
AI Summary
In this role, you will provide 1st level support for Cisco network infrastructure, handle international calls, manage and prioritize tickets, and perform troubleshooting.
Job Technologies
Your role in the team
- You are responsible for the Cisco (LAN, WAN, WLAN, Security, Data Center) network infrastructure of selected NTS customers in a 5-shift operation.
- Shift operation at NTS means weekly rotation between morning and afternoon shifts; every second weekend, you will work on Saturday and Sunday; during the night shift, you work approximately every 7 weeks on average.
- Answering calls from our (international) business clients.
- Prioritization and processing of tickets as well as forwarding them to 2nd and 3rd level support.
- Independent management of the ticket system.
- Problem analysis and troubleshooting at 1st level.
- 24x7 support (weekly rotation morning/afternoon; night and weekend shifts).
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Our expectations of you
Qualifications
- Basic knowledge in the field of networks (ideally Cisco).
- Enthusiasm for IT solutions.
- Very good German and good English skills.
- High customer and service orientation.
- Enjoyment in telephone customer contact as well as strong communication skills.
- Good team player.
Experience
- Professional experience in IT support is an advantage.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
Location Vienna
Trabrennstraße 2
1020 Wien
Austria
Location Graz
Steiermark
Austria
Topics that you deal with on the job
This is your employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Workingconditions
4.2Engineering
3.5Culture
3.7Career Growth
3.5
IT Support Service Agent
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Onsite
