Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 100.811 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you lead a team focused on enhancing operations tools and optimizing operational processes in IT service management while creating and adjusting reporting solutions.
Your role in the team
- Leadership and management of the 'Process, Tools & Reporting' team in terms of technical expertise, personnel, and business administration.
- Further development of the team strategy as well as participation in the department strategy in coordination with the corporate and division strategies.
- Content collaboration in the further development and responsibility for the operation of the operations tools such as the ITSM suite, monitoring tools, reporting tools.
- Responsibility and understanding of operational processes (Configuration, Change, Incident, and Problem Management, among others) and their mapping in the operations tools as well as the process KPIs.
- Responsibility and substantive contribution to the standard operational reporting (operation of reporting solutions, creation, interpretation, and automation of periodic reports, consulting on the definition of new and the updating of existing key figures).
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Our expectations of you
Education
- Completed technical education (HTL, FH, University).
Qualifications
- Excellent knowledge in IT Service Management according to ITIL.
- High self-motivation and strong communication skills, as well as persuasiveness, are desirable.
- Good conceptual skills as well as a systematic and structured way of working are advantageous.
- High customer and service orientation preferred.
- Very good German language skills.
Experience
- At least 7 years of professional experience in IT Service Management (ideally in a data center operation).
- Several years of disciplinary leadership experience in IT.
- Practical experience in handling ITSM tools.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Hintere Zollamtsstraße 4
1030 Wien
Austria
Topics that you deal with on the job
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Engineering
3.2Culture
4.2Career Growth
4.0Workingconditions
3.8
Team leader Process, Tools & Reporting
- Salary
- from 100.811 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
