Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.843 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for users of banking applications, clarifying technical questions, addressing issues, and documenting solutions in a transparent Knowledge Base.
Your role in the team
- First point of contact for users regarding banking applications and bank-specific software.
- Technical clarifications regarding card and checking account setups as well as change processes.
- Incident Management & Error Analysis – Preparation for 2nd-Level Support.
- Knowledge Management: Solution documentation in a transparent Knowledge Base.
- Support for important events: mergers, year-end closing activities & release deployments together with the software development team.
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Our expectations of you
Education
- Completed commercial training (e.g., banking apprenticeship, Matura/HAK) or a comparable qualification.
Qualifications
- Analytical, solution-oriented work approach and enjoyment in customer support.
- Team spirit, curiosity, and the ability to maintain an overview even during peak times.
- Very good German and good English skills.
Experience
- Several years of experience in a bank or banking environment – ideally with card and account processes.
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What we offer
- For this position, a gross monthly salary will be offered in accordance with the IT collective agreement, depending on the specific qualifications and adequate position-relevant professional experience.
- Salary classification ST1 standard level (€3,843) for 38.5 hours/week.
- Our salary packages are significantly above the specified minimum salary, depending on your experience and qualifications, and based on the requirements profile outlined above.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Raiffeisen Informatik GmbH
Wien, Zwettl-Niederösterreich
The Raiffeisen Informatik GmbH is the largest Austrian IT services provider. We are the leading provider of information technology solutions for those whose livelihood depends on it in our target markets. For over 35 years, we have been providing professional IT services to Austria's Raiffeisen sector and large customers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
3.4Engineering
3.6Culture
3.0Workingconditions
4.2
Specialist support for banking applications, focus on customer and sales solutions
- Salary
- from 3.843 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
