Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Klagenfurt, Karlsruhe
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you are the primary contact for customer inquiries at netcup, handling technical support requests via phone and written tickets. You utilize basic IT knowledge to efficiently find solutions.
Job Technologies
Your role in the team
- You will start with a two-week onboarding period beginning September 1, 2025.
- After an intensive training phase, you will gain a deep understanding of the services and products of our brand netcup.
- You are the primary point of contact for IT questions and issues of our clients.
- You are responsible for netcup customer support and product consulting (no sales!).
- Your responsibilities include receiving and processing all inquiries in netcup Support, both via phone and in writing through the ticket system.
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Our expectations of you
Education
- Completed apprenticeship (apprenticeship, technical school, HTL, etc.) or relevant professional experience in support.
Qualifications
- Basic knowledge of FTP, IMAP, POP3, SMTP, SSH.
- Independent and self-responsible work.
- Strong customer and service orientation.
- Excellent communication skills as well as high commitment and team spirit.
- Interest and willingness to pursue professional development.
- Professional expression as well as excellent German language skills in spoken and written form and good English skills (any additional foreign language is an advantage).
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
Location Klagenfurt
Feldkirchner Straße 140
9020 Klagenfurt am Wörthersee
Austria
Location Karlsruhe
Baden-Württemberg
Germany
This is your employer
ANEXIA Internetdienstleistungs GmbH
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2006
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Career Growth
4.0Culture
4.0Engineering
3.2Workingconditions
4.8
IT support staff
- Salary
- from 35.000 € Gross/Year
- Location
- Klagenfurt, Karlsruhe
- Working Model
- Full Remote, Hybrid, Onsite
