Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € Gross/Year
- Location
- Frohnleiten
- Working Model
- Onsite
Job Summary
In this role, you will be the point of contact for international partners, handling technical inquiries in second-level support, analyzing complex issues, and creating clear documentation for effective solutions.
Job Technologies
Your role in the team
- Global Service Support: Contact person for international service partners and technical inquiries.
- Second-Level Hotline: Ensuring competent and reliable support in second-level support.
- Technical Analysis: Analyzing complex technical inquiries and developing solutions in collaboration with product specialists and vendors.
- Ticket management: Recording, prioritizing, and tracking all requests in our ticket system.
- Service documentation: creation of clear service information, process descriptions, and technical instructions.
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Our expectations of you
Education
- Technical qualification: Completed technical training or relevant professional experience (e.g., mechatronics, electrical engineering).
Qualifications
- Communication Skills English: Good English skills for international customer correspondence.
- Teamwork & Service Orientation: Strong communication skills as well as a structured and solution-oriented way of working.
Experience
- IT Skills: Proficient in MS Office; experience with ticketing systems is an advantage.
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Benefits
Work-Life-Integration
More net
Job Locations
- Salary
- from 49.000 € Gross/Year
- Location
- Frohnleiten
- Working Model
- Onsite
- Diversity
- Open for all genders
