Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.348 € Gross/Month
- Location
- Gemeinde Waldegg
- Working Model
- Onsite
Job Summary
In this role, you handle IT support inquiries, conduct problem analyses, document ticket requests, manage hardware and software solutions, and also provide training to users.
Job Technologies
Your role in the team
- As the first point of contact in IT, you handle all calls, emails, and tickets promptly, courteously, and efficiently, providing initial solutions.
- You analyze, categorize, and document incoming tickets and issues diligently.
- In your role, you assist with software installations and configurations or with resetting passwords.
- Analysis and troubleshooting of IT systems, software, and networks.
- Conducting system diagnostics, resolving hardware and software issues.
- You work with colleagues on the continuous improvement of support and the further development of our IT systems.
- Training and consulting users on fundamental system issues and software applications.
- Excellent, customer-friendly communication in all matters is a given.
- After extended training, you will be able to take on standby duties.
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Our expectations of you
Education
- Completed IT apprenticeship (at least vocational qualification).
Qualifications
- Basic understanding of the fundamental principles of IT systems including hardware and software.
- Good oral and written communication skills in German and English.
- Analytical, solution-oriented, and customer-friendly attitude.
- Team-oriented and resilient.
Experience
- Relevant experience in a similar role, preferably in a global company.
- Initial experience with networks and infrastructures, client-server architectures, MS Azure, server virtualization.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
ASTA Elektrodraht GmbH
ASTA fertigt hochwertiges isoliertes Wickelmaterial aus Kupfer für den Elektromaschinenbau im Hochenergiebereich, sogenannte Drillleiter für Transformatoren, und Roebelstäbe für Generatoren. In diesen Bereichen nimmt ASTA weltweit eine Spitzenstellung ein.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
1st and 2nd level IT support
- Salary
- from 3.348 € Gross/Month
- Location
- Gemeinde Waldegg
- Working Model
- Onsite
- Diversity
- Open for all genders
