Logo ASTA Elektrodraht GmbH

1st and 2nd level IT support

Job

  • Level
    Experienced
  • Job Field
    IT, Network, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.348 € Gross/Month
  • Location
    Gemeinde Waldegg
  • Working Model
    Onsite
  • Job Summary

    In this role, you handle IT support inquiries, conduct problem analyses, document ticket requests, manage hardware and software solutions, and also provide training to users.

    Job Technologies

    Your role in the team

    • As the first point of contact in IT, you handle all calls, emails, and tickets promptly, courteously, and efficiently, providing initial solutions.
    • You analyze, categorize, and document incoming tickets and issues diligently.
    • In your role, you assist with software installations and configurations or with resetting passwords.
    • Analysis and troubleshooting of IT systems, software, and networks.
    • Conducting system diagnostics, resolving hardware and software issues.
    • You work with colleagues on the continuous improvement of support and the further development of our IT systems.
    • Training and consulting users on fundamental system issues and software applications.
    • Excellent, customer-friendly communication in all matters is a given.
    • After extended training, you will be able to take on standby duties.

    This text has been machine translated. Show original

    Our expectations of you

    Education

    • Completed IT apprenticeship (at least vocational qualification).

    Qualifications

    • Basic understanding of the fundamental principles of IT systems including hardware and software.
    • Good oral and written communication skills in German and English.
    • Analytical, solution-oriented, and customer-friendly attitude.
    • Team-oriented and resilient.

    Experience

    • Relevant experience in a similar role, preferably in a global company.
    • Initial experience with networks and infrastructures, client-server architectures, MS Azure, server virtualization.

    This text has been machine translated. Show original

    Benefits

    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location Gemeinde Waldegg

      Niederösterreich

      Austria

    This is your employer

    ASTA Elektrodraht GmbH

    ASTA Elektrodraht GmbH

    ASTA fertigt hochwertiges isoliertes Wickelmaterial aus Kupfer für den Elektromaschinenbau im Hochenergie­bereich, sogenannte Drillleiter für Transformatoren, und Roebelstäbe für Generatoren. In diesen Bereichen nimmt ASTA weltweit eine Spitzenstellung ein.

    Description

  • Company Type
    Established Company
  • Working Model
    Onsite
  • Industry
    Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
  • Logo ASTA Elektrodraht GmbH

    1st and 2nd level IT support

    Salary
    from 3.348 € Gross/Month
    Location
    Gemeinde Waldegg
    Working Model
    Onsite
    Diversity
    Open for all genders

    More Jobs