Job
- Level
- Senior
- Job Field
- System, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
Desired-Job Matching
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Your role in the team
- Development of onsite support structures in coordination with the entire IT team.
- Conception and creation of necessary processes for support cases both in the form of guidelines and in the form of workflows in the ITSM tool used (Halo Itsm).
- Active contact for identifying recurring problems (problem management).
- Installation, configuration and operation of system architectures and network infrastructures including application support.
- Support and resolution of incidents, error analysis and troubleshooting.
- Remote support for all locations.
- Dealing with virtualized servers (Windows, Linux, Exchange, SQL, SCCM etc.).
- Office 365 administration.
- Mobile device management.
- Ongoing adaptation, optimization and further development of existing processes.
- Participation in IT projects and close cooperation with the enterprise teams.
- Creation of IT documentation.
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Our expectations of you
Education
- Completed training in the field of IT (apprenticeship, HTL) or equivalent practical experience.
Qualifications
- PC and notebook hardware knowledge; Network and server basic knowledge.
- readiness for further training.
- Team and communication skills, responsible and independent work, good understanding of interrelationships.
- Tenacity in solving problems.
- accuracy and reliability.
- Good knowledge of German and English to operate IT systems.
Experience
- Several years of professional experience in IT support.
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Benefits
Food & Drink
Work-Life-Integration
More net
Job Locations
Location Graz
Steiermark
Austria
This is your employer
With Silicon Austria Labs (SAL), we are creating a top European research center for electronic systems. We have world-class research that creates the basis for innovative products and processes in cooperation with science and business.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
Senior Expert IT Support
- Salary
- from 56.000 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
