Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Salary
- from 34.732 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In the 1st-level support team, you will handle user inquiries about IT services, perform problem resolution, and communicate via phone or ticket system. Your knowledge of MS Office and operating systems will be utilized daily.
Job Technologies
Your role in the team
- Participation in the 1st-Level Support Team of UNI-IT and support for staff, faculty, and students.
- Providing support services via telephone, ticket system, or directly on-site.
- Clear, comprehensible, and efficient processing of all inquiries related to our services.
- Transparent and traceable logging of all requests through our ticketing system.
- Troubleshooting in collaboration with our 2nd-level teams.
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Our expectations of you
Education
- Relevant completed training at an educational institution with an IT focus or a comparable additional qualification (desirable).
- Active studies at Karl-Franzens-University Graz or TU Graz (desirable).
Qualifications
- Very good knowledge of MS Office applications.
- Excellent knowledge in supporting common operating systems and various types of end devices.
- Very good knowledge of German and good knowledge of English, both spoken and written.
- Teamwork skills and social competence.
- Willingness to be flexible with working hours and to take on new tasks.
- Meticulous and consistent work approach.
Experience
- Experience in handling information systems such as UNIGRAZonline or MS SharePoint.
- Experience in IT support (desirable).
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Karl-Franzens-Universität Graz
Graz
The Karl-Franzens University in Graz, founded in 1585, is Austria's second oldest university and one of the largest in the country. Numerous outstanding scholars have taught and researched here, including six Nobel Prize winners.
Description
- Founding year
- 1585
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT support
- Salary
- from 34.732 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
