Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Jena, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and process customer inquiries and incident reports related to ORBIS Medication, identify error sources, and hand them over to development. You are on-call 24x7 and collaborate closely with various stakeholders.
Your role in the team
- Analysis, processing, and documentation of customer inquiries and fault reports within the framework of ORBIS Medication.
- Be the key link between product management, development, project management, consultants, and our clients.
- Classification and identification of sources of errors in the software and qualified handover to the development department for correction of the errors.
- Participation in the 24x7 on-call duty (You are not sitting at your laptop 24x7, but are reachable by phone for our customers in case of need).
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Our expectations of you
Education
- Training or studies in the medical-technical / medical-care sector.
Qualifications
- Strong communication skills, confident demeanor, and personal persuasiveness.
- Ability to work well in a team as well as independently, with an analytical, structured, customer- and service-oriented approach.
- A good understanding of processes in clinics would be desirable.
- Handling of cutting-edge IT and its organizational tools.
- Enthusiasm for continuous development.
- Excellent German and English skills in spoken and written form.
Experience
- Experience in the planning, implementation, and support of healthcare IT systems is advantageous.
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Benefits
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Job Locations
Location Vienna
Diefenbachgasse 35
1150 Wien
Austria
Location Bonn
Nordrhein-Westfalen
Germany
Location Jena
Thüringen
Germany
Topics that you deal with on the job
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application Specialist Technical Support ORBIS Medication
- Location
- Vienna, Jena, Bonn
- Working Model
- Hybrid, Onsite
