Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Receiving and processing support requests via phone, email, and on-site.
- Data maintenance in Active Directory/Entra ID and M365.
- Collaboration with 3rd level support to resolve complex issues.
- Documentation and tracking of support requests in our ticket system.
- Support of daily operational activities in the IT sector, including user training.
- Installation, configuration, and maintenance of IT equipment (PCs, phones, mobile devices, printers, and network connections).
- Creation of concise user manuals.
- Formulation and dispatch of fault reports and the associated status changes.
- Coordination of smaller projects (On/Off Boarding, setup or dismantling of workstations).
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Our expectations of you
Education
- Completed technical education (HTL, IT apprenticeship) or equivalent professional experience.
Qualifications
- German at native speaker level.
- Strong interest in IT topics.
- Independent and reliable work ethic.
- Service-oriented team player.
- Ability to explain complex issues clearly.
- Driver's license B.
Experience
- At least 2-3 years of relevant professional experience in IT support.
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Benefits
Work-Life-Integration
More net
Job Locations
Location Vienna
Austria
This is your employer
ÖSW Österreichisches Siedlungswerk Gemeinnützige Wohnungs AG
Wien
The ÖSW is a full-service provider of construction and real estate solutions. We focus on intelligent solutions for residential properties and offer services for all phases.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Helpdesk 1st and 2nd Level
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
