Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage the service desk, handle service requests, monitor performance metrics, and optimize processes for efficient long-term IT service delivery.
Your role in the team
- Managing the service desk, including handling incoming service requests and ensuring that they are assigned to the appropriate team for resolution.
- Monitoring service levels and ensuring that they are consistently met or exceeded.
- Coordinating the delivery of IT services, including scheduling and prioritizing work, and communicating with stakeholders.
- Developing and maintaining service-related documents.
- Monitoring and reporting on service performance, including identifying trends and areas for improvement.
- Collaborating with other teams, such as the Division CPMS team and the Holding IT teams, to ensure that IT services are delivered in a coordinated and efficient manner.
- Contribute to our continuous improvement culture striving for excellence in each area.
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Our expectations of you
Education
- University degree in IT, Business, or related field.
Qualifications
- Fluent in English (written and spoken), German or other CEE language is an advantage.
- Good understanding of IT processes (ITIL knowledge preferred).
- Strong communication and customer service skills.
- Solid organizational and coordination abilities.
- Problem-solving mindset and ability to work independently as well as in a team.
Experience
- Hands-on experience with MS Office and IT service management / ticketing tools.
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Benefits
Work-Life-Integration
Food & Drink
More net
Job Locations
Location Vienna
Austria
This is your employer
Prinzhorn Group Austria
The Prinzhorn Group is a top Austrian company that specializes in the production of paper and packaging materials. The group, which consists of the Prinzhorn Holding GmbH plus its subsidiaries Hamburger Recycling, Hamburger Containerboard, and Dunapack Packaging, is dedicated to innovation and sustainability.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Service Coordinator
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
