Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 3.033 to 3.479€ Gross/Month

Location: Graz

Working Model: Onsite

Job Summary

In this role, you will handle trouble tickets and service requests, provide hands-on support for IT devices, conduct error analyses, and optimize support processes in a dynamic IT environment.

Job Technologies

Microsoft 365

Your role in the team

Processing of fault reports & service requests in the ticket system and via telephone with independent problem solving.
Hands-on support for our users' workstations (laptops, thin clients, printers, smartphones, ...).
Error analysis & rapid troubleshooting in client and IT infrastructure environments.
Interface function between our employees and system administrators.
Development and maintenance of the internal knowledge base.
System monitoring to ensure stable IT operations.
Design, documentation & optimization of support processes.

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Our expectations of you

Education

Completed IT vocational training.

Qualifications

Good knowledge in handling IT infrastructure and its components.
Solid knowledge of the Microsoft Client software environment; Apple Mac OS knowledge is an advantage.
Knowledge of MS365 and its tools and services.
Flexibility and willingness to work in shifts with varying schedules from Monday to Friday between 07:00 and 17:00.
Quick comprehension and an independent, structured, solution-focused working style.
Strong team orientation and excellent communication skills in German and English via phone and ticketing system.