Logo Unwired Networks

Support staff

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite
  • Job Technologies

    Your role in the team

    • Receiving technical inquiries (telephone/email) from our national and international customers.
    • Capture, classify and prioritize helpdesk tickets and their documentation in a ticket system.
    • Diagnosis and resolution of technical problems via remote maintenance (e.g. restoring connectivity with WLAN, DSL, mobile networks).
    • Delegation of tasks to and collaboration with internal departments (especially hardware and software engineering, product management).
    • Adaptation of the configuration in the Unwired Cloud systems (network configuration, passenger WiFi) for customers and partners.
    • Responsibility for replacing customer devices.
    • Sending mail and updating inventory lists.

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    Our expectations of you

    Education

    • Completed technical training (e.g. HTL or equivalent).

    Qualifications

    • Interest and enjoyment in customer service and support.
    • Advantageous: Knowledge of network debugging (tcpdump, ip, brctl, ping, mtr,...).
    • Structured, solution-oriented and conscientious way of working.
    • Confident and communicative team player.
    • Very good German (at least level C1) and good written and spoken English skills.

    Experience

    • Experience in network technology (WLAN, switching, routing).
    • Basic experience in operating network devices/Linux on the command line.

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    More net

    Food & Drink

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    Unwired Networks

    Unwired Networks

    Wien

    Unwired Networks is a company that develops and operates a hotspot management system in Europe with several thousand hotspots. The key areas of use are public transportation, outdoor WLAN installations in tourism regions and ski resorts.

    Description

  • Company Size
    1-49 Employees
  • Founding year
    2011
  • Language
    German
  • Company Type
    Startup
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Logo Unwired Networks

    Support staff

    Location
    Vienna
    Working Model
    Hybrid, Onsite

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