Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Receiving technical inquiries (telephone/email) from our national and international customers.
- Capture, classify and prioritize helpdesk tickets and their documentation in a ticket system.
- Diagnosis and resolution of technical problems via remote maintenance (e.g. restoring connectivity with WLAN, DSL, mobile networks).
- Delegation of tasks to and collaboration with internal departments (especially hardware and software engineering, product management).
- Adaptation of the configuration in the Unwired Cloud systems (network configuration, passenger WiFi) for customers and partners.
- Responsibility for replacing customer devices.
- Sending mail and updating inventory lists.
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Our expectations of you
Education
- Completed technical training (e.g. HTL or equivalent).
Qualifications
- Interest and enjoyment in customer service and support.
- Advantageous: Knowledge of network debugging (tcpdump, ip, brctl, ping, mtr,...).
- Structured, solution-oriented and conscientious way of working.
- Confident and communicative team player.
- Very good German (at least level C1) and good written and spoken English skills.
Experience
- Experience in network technology (WLAN, switching, routing).
- Basic experience in operating network devices/Linux on the command line.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🙅♂️No All-In Contracts
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Health, Fitness & Fun
More net
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Unwired Networks
Wien
Unwired Networks is a company that develops and operates a hotspot management system in Europe with several thousand hotspots. The key areas of use are public transportation, outdoor WLAN installations in tourism regions and ski resorts.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2011
- Language
- German
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support staff
- Location
- Vienna
- Working Model
- Hybrid, Onsite
