Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage 2nd-level incidents for our Cloud ERP services, utilize the Kobana Dashboard for error identification, and collaborate closely with the team to implement technical adjustments and successfully manage rollouts.
Job Technologies
Your role in the team
- To reliably handle 2nd-level incidents and work orders related to our Cloud ERP services.
- Actively shaping daily operations, especially through the professional use of the Kobana Dashboard (Elasticsearch, Logstash, Kibana) for analysis, monitoring, and error detection.
- Conduct tests, validations, and technical checks as part of changes or further developments.
- To support rollouts, perform configurations, and implement technical adjustments.
- Collaborate closely with the Service Delivery Manager, Service Owner, and other teams to ensure smooth service operations.
- To document recurring errors and anomalies and pass them on to the responsible departments to enable sustainable improvements.
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Our expectations of you
Education
- A completed technical education (HTL, IT degree) or relevant professional experience in the IT or ERP environment is advantageous.
Qualifications
- Knowledge of modern platform and cloud technologies (e.g., OpenShift/Kubernetes, GitLab, RabbitMQ, YAML basics).
- Structured working style, technical understanding, and high service orientation.
- Enjoyment of collaboration, communication, and continuous improvement.
- Very good spoken and written English skills.
Experience
- Experience with the ELK stack, ideally in daily operational use.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Culture
4.2Engineering
3.7Career Growth
4.1Workingconditions
4.0
IT Support Engineer Cloud ERP
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
