Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 59.015 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support customers across DACH and EU with technical issues related to Patient Care and Cardiology Informatics, analyze incidents, and contribute to the knowledge base.
Job Technologies
Your role in the team
- As a Remote Support Engineer, you'll be the first line of help for our customers - delivering exceptional service and ensuring they get the most out of Philips products.
- You'll support users across the DACH and EU regions, focusing on our Patient Care and Cardiology Informatics solutions.
- This role is at the heart of our customer support operations, working closely with cross-functional teams to improve both our products and the overall customer experience.
- Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
- Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
- Escalate critical or complex cases to senior experts when needed.
- Maintain a high level of technical knowledge and continuously grow your expertise.
- Contribute to our knowledge base and share best practices with global support teams.
- Ensure every customer interaction reflects Philips' commitment to quality and care.
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Our expectations of you
Education
- Degree in Computer Science or related technical field.
Qualifications
- Fluent German (mandatory) and good English communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
- ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.
- A collaborative, proactive, and customer-oriented mindset.
Experience
- Experience in customer-facing technical support roles.
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Benefits
Health, Fitness & Fun
More net
Job Locations
Topics that you deal with on the job
This is your employer
Philips Austria GmbH
Klagenfurt, Wien
Philips has had a long tradition in Austria. In 1926, the Dutch company established a sales subsidiary there. Today, Austria is not only an interesting market for Philips but also an important high-tech site with competence centers of global significance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods, Industry, Production, Electronics, Automatization
Remote Support Engineer
- Salary
- from 59.015 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
