Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 30.800 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Your role in the team
Helpdesk - Internet Banking George
- Support for George Internet banking and assistance for users in the correct handling
- Answering inquiries via phone/email/chat about George Web and Apps
- e.g. operation of interfaces, functions)
- Processing of current fraud cases and information on prevention
- Initial analysis of error messages, if necessary creation and forwarding of tickets to the 2nd level
- After successful training, learn further skills
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Our expectations of you
Qualifications
- You are motivated to support every target group with technical questions.
- Empathy and enthusiasm in customer conversations
- Browser, apps, cache, firewall and phishing are no strangers to you
- You can listen, but also ask the right questions
- You enjoy solving technical problems
- You can quickly grasp and process complex topics and communicate them to customers in an understandable way
- You are flexible in terms of time and you enjoy further training
- You have very good German language skills appropriate to the job.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
This is your employer
Erste Bank
Wien
The Erste Bank forms together with the savings banks one of the largest banking groups in Austria.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.0
Workingconditions
4.0Engineering
3.5Career Growth
4.1Culture
4.3
Helpdesk Mitarbeiter
- Salary
- from 30.800 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
