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Senior IT Support Service Desk Management

Job

  • Level
    Senior
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 4.359 € Gross/Month
  • Location
    Vienna
  • Working Model
    Onsite
  • Job Technologies

    Your role in the team

    • Support and collaboration within the scope of IT projects of the department.
    • Participation in the planning of all department-relevant projects.
    • Account management AD, MS Teams, and ELAK, AD integrations or synchronizations with external directories and applications.
    • Maintain, update, and restore database systems and DB procedures (especially MS SQL Server) as needed.
    • Administration (ongoing support, updates, and development) of mail servers, VDI infrastructure, virtualization platforms, management systems, etc.
    • Maintain maintenance routines for server systems, implement necessary security measures.
    • Maintenance and configuration of the central storage systems.
    • Certificate management (internal and via public CA).
    • Maintain, update, and integrate new systems into system monitoring (SCOM), independently handle reported alarms, and troubleshoot potential issues.
    • Build and maintain servers (including specialized functions), manage their applications, and oversee application development and maintenance.
    • Support in the planning and design of new applications and systems.
    • Operation and ongoing maintenance of comprehensive malware protection systems (including SIEM, XDR, etc.).

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    Our expectations of you

    Education

    • High school diploma and 3 years of professional experience OR university Bachelor's degree and 1 year of professional experience OR other proven qualifications that meet the job's training requirements.

    Qualifications

    • Austrian citizenship or unrestricted access to the Austrian labor market.
    • Full capacity for action.
    • The personal and professional suitability for the fulfillment of the tasks associated with the intended use.
    • Good knowledge of IT project management.
    • Good knowledge of ticketing systems.
    • General knowledge in the ICT sector.
    • Excellent IT skills and understanding of information technology.
    • Good communication and presentation skills.
    • Service-oriented, independent, and precise work.
    • Organizational skills, coordination and communication abilities, as well as teamwork.
    • High resilience and flexibility.
    • High degree of self-motivation.
    • Professional and social competence.
    • Practical thinking.
    • Willingness to undertake specialized training and further education.
    • English skills.
    • Willingness to travel for business.
    • Innocence.
    • For applicants, the employment requirement of completed basic military or civil service (in the case of deemed fit) is also added.

    Experience

    • Professional experience is an advantage.
    • Experience in the field of Information and Communication Technology.

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    Benefits

    Health, Fitness & Fun

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    Bundesministerium für Landwirtschaft, Regionen und Tourismus

    Bundesministerium für Landwirtschaft, Regionen und Tourismus

    Federal Ministry of Agriculture, Regions and Tourism (Bundesministerium für Landwirtschaft, Regionen und Tourismus)

    Description

  • Company Type
    Established Company
  • Working Model
    Onsite
  • Industry
    Public Service, Unions
  • Logo Bundesministerium für Landwirtschaft, Regionen und Tourismus

    Senior IT Support Service Desk Management

    Salary
    from 4.359 € Gross/Month
    Location
    Vienna
    Working Model
    Onsite

    More Jobs