Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.076 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you provide technical 1st-level support for citizens on digital services, handle inquiries via chat, email, and phone, resolve issues, and collaborate on internal and client projects.
Your role in the team
- The Service Center Citizens' Service team provides technical 1st-level support for citizens and entrepreneurs in using the federal digital services on oesterreich.gv.at and usp.gv.at.
- The tasks include supporting ID-Austria, assisting with technical disruptions, and setting up the Digital Office and eID cards apps.
- Inquiries are handled via chat, email, and phone, tickets are recorded and closed in the BRZ system, and cases are escalated to 2nd level support as needed.
- Administrative tasks complement the scope of responsibilities.
- You receive incoming fault reports and independently categorize, classify, and resolve them.
- For this, you use the customized Knowledge Base and collaboratively develop the documentation within the team.
- They ensure compliance with the defined SLAs regarding response times and first-time resolution rates.
- They work on internal projects as well as client projects and further developments on behalf of the client.
- You attend on-site client meetings and support the technical USP Lead.
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Our expectations of you
Education
- You have completed a technical apprenticeship or Matura, or possess several years of relevant professional experience, ideally in a technical service desk.
Qualifications
- You are confident in direct customer contact and demonstrate a service-oriented approach.
- You particularly enjoy and excel at analyzing complex issues.
- Excellent IT knowledge in the application area as well as knowledge of BRZ solutions complete your profile.
Experience
- Additionally, you have at least 5 years of experience in comparable positions.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Career Growth
4.0Culture
4.2Engineering
3.2Workingconditions
3.8
Service Center Employees Company Service Portal
- Salary
- from 55.076 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
