Job
- Level
- Junior
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical support inquiries, analyzing and resolving issues in 1st Level and supporting 2nd Level. You will install web services and continuously update internal documentation.
Job Technologies
Your role in the team
- First point of contact for technical support inquiries.
- Analysis and resolution of issues in 1st Level Support.
- Participation in 2nd Level support for more complex technical issues - with support from experienced colleagues.
- Installation and configuration of web services (e.g., hosting environments).
- Participation in server, DNS, and IP topics (gradually).
- Maintenance and expansion of internal documentation.
- Close collaboration with the tech team.
- You will receive structured training and work together with experienced colleagues from the very beginning!
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Our expectations of you
Qualifications
- Curiosity and interest in understanding technical contexts.
- Enjoyment in solving problems and in contact with clients.
- Reliable, structured way of working.
- Very good German, English.
- Basic understanding of IP, DNS, web servers.
- Initial contact with PHP applications / WordPress.
Experience
- Initial experience in IT support (approximately 1-3 years).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Otti & Partner
Otti & Partner is an established recruiting agency specializing in the placement of skilled professionals and executives. By proactively identifying candidates, the company reduces the search duration for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Junior
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
