Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.361 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT queries, providing technical support by setting up and troubleshooting devices, as well as analyzing issues within IT support.
Job Technologies
Your role in the team
- First point of contact for users of our IT services seeking technical support via phone or ticket system.
- Setup and troubleshooting of notebooks, PCs, mobile devices, network components, printers, as well as technology in meeting rooms.
- Analysis and escalation of unknown issues to the next support level.
- Independent handling of user inquiries including status updates and feedback within the scope of IT support.
- Identification of optimization potentials in IT processes and services, as well as forwarding user feedback and improvement suggestions to the responsible departments.
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Our expectations of you
Education
- Completed education (apprenticeship, HTL) or professional experience in the IT field; career changers with interest and IT affinity are welcome.
Qualifications
- Initial knowledge of Active Directory, Intune, software deployment via SCCM, and networking is a plus.
- Good communication skills and enjoyment of teamwork.
- Motivated individual with a customer-oriented and friendly demeanor.
- Very good English and German skills.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
MED-EL Medical Electronics
Innsbruck
At MED-EL, we are a leading manufacturer of innovative products and technologies for people with all types of hearing loss. Our unique range of high-tech implantable hearing systems allows thousands of users to participate in the world of sound once again, overcoming hearing loss as a communication barrier.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
4.2Career Growth
4.2Workingconditions
4.0Engineering
3.6
IT Techniker
- Salary
- from 37.361 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
